FAQs

A: ElderShield is a severe disability insurance scheme designed to provide basic financial protection against the costs associated with care and recovery following a severe disability. This coverage is offered to both Singaporeans and Permanent Residents.

ElderShield provides a monthly cash payout of $400 for a maximum of 72 months to help pay the out-of-pocket expenses for the care of the severely disabled person.

A: Any CPF member, including Singaporeans and Permanent Residents, are automatically covered by ElderShield at the age of 40. The enrollment process is automatic, with no application or medical assessment required.

Eligible residents below age 65, or anyone who has previously declined the coverage, can complete and return the Application form to make a new application for coverage. These new applications are subject to medical assessment.

A: ElderShield classifies a person as severely disabled when they are consistently unable to perform at least 3 out of 6 of the following tasks, even with special equipment or constant assistance.

Washing

The ability to wash in the bath or shower (including getting into and out of the bath or shower) or wash by other means.

Dressing

The ability to put on, take off, secure and unfasten all garments and, as appropriate, any braces, artificial limbs or other surgical or medical appliances.

Feeding

The ability to feed oneself food after it has been prepared and made available.

Toileting

The ability to use the lavatory or manage bowel and bladder function through the use of protective undergarments or surgical appliances if appropriate.

Mobility

The ability to move indoors from room to room on level surfaces.

Transferring

The ability to move from a bed to an upright chair or wheelchair, and vice versa.

A: Pre-existing Disability means suffering from severe disability (defined as the inability to perform at least 3 of the 6 Activities of Daily Living) before your ElderShield Policy Commencement Date. For persons who are auto-covered, severe disability caused solely by accidents that occur during the 90-day opt-out period shall not be regarded as Pre-existing Disability.

As with any insurance plan, a person with Pre-existing Disability may not be eligible for insurance coverage. If you have Pre-existing Disability, please fill in the Health Declaration Form so that the premium will not be deducted from your Medisave Account.

A: Upon becoming severely disabled, and upon completion of the deferment period¹, you will receive a monthly cash payout of $400. These payments continue for up to 72 months, and can be used to help pay for suitable care either at home or at a hospital or other care centre. You can also receive the payment for subsequent severe disabilities, as long as the total payout term doesn't exceed 72 months.

¹ Refers to ninety days (90) after the Claim Date (Inclusive).

A: To make a claim, complete the claim form and have your disability condition evaluated by an Appointed Assessor. The assessor will complete the Assessor's Statement and return it to Aviva for processing. Once you are certified as disabled and the 90-day deferment period has passed, you will receive your insurance payout via cheque or direct credit into your bank account. A current copy of the Claim Form and a list of Appointed Assessors are available from our website.

¹ Refers to ninety days (90) after the Claim Date (Inclusive).

A: ElderShield payouts commence once the certification is complete and the 90-day ‘deferment period' has ended. The deferment period ensures that ElderShield funds are used to cover some of the long term nursing and care costs resulting from disabling illness or injury. Without this period, ElderShield insurers would have to cover costs for temporary or non-severe disabilities, driving up premium prices for all policy holders.

A: If your claim for severe disability insurance is successful, Aviva will reimburse the full cost of your assessment. If your claim is denied, you will be responsible for the cost of the assessment.

Appointed Assessors charge $25 per assessment. If you require an in-home visit from an Assessor, an additional fee of $75 will be required.

(Note: The fees quoted above are subject to future revisions.)

A: You can only use your own doctor if they are already on the Panel of Appointed Assessors. The purpose of having the panel of Appointed Assessors to conduct the assessments is to minimize inappropriate claims and ensure consistency in the claims assessment. You are always encouraged to bring any relevant medical records for your disability assessment.

¹ Refers to ninety days (90) after the Claim Date (Inclusive).

A: If you disagree with your assessment results, you can request to be assessed again by a specialist. As with the first assessment, Aviva will only reimburse assessment fees if your claim of disability is successful. These assessments cost $75 when conducted at the specialist's office or $150 if performed at your home.

If the specialist assesses you and determines you are still ineligible for disability coverage, you can submit an Appeal to the Ministry of Health's ElderShield Arbitration Panel. The panel may appoint a geriatrician or other qualified practitioner to conduct a reassessment. The decision of the Arbitration Panel shall be final and binding on both you and Aviva. As with the other assessments, Aviva will only reimburse assessment fees if your claim of disability is successful.

This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. You may wish to seek advice from a financial adviser before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser, you should consider whether the product in question is suitable for you. Buying a life insurance policy is a long-term commitment and an early termination of the policy usually involves high costs. This is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract. Information is correct at the time of publishing.

A: ElderShield Supplements expand the basic coverage of your ElderShield policy with additional coverage and benefits for an additional premium. This allows you to customise a policy that best meets your own personal coverage needs. MyCare which is Aviva's ElderShield Supplement lets you choose your:

Monthly Payout Benefit - choose your monthly payout (inclusive of ElderShield benefit): $600, $800, $1000, $1400, or $2000.

Benefit Duration - choose between a fixed 12 year duration or unlimited lifetime payout.

Payment Term - choose between paying until age 67 (next birthday, with a minimum term of 20 years) or ongoing.

These options, combined with the additional coverage provided, make MyCare the smart choice for anybody who wants to make sure their specific needs and wants are covered now and in the future.

A: If you're concerned that the basic protection offered by your ElderShield protection might not fully protect you in the event of a severe disability, MyCare offers additional benefits and peace of mind that can go a long way when facing the unexpected.

The care and recovery costs associated with a severe disability will only add to your worries and concerns. MyCare can pay up to $2000 a month (inclusive of the basic ElderShield payout) for a longer duration of time. The unlimited payout option means that as long as you are disabled, the payout under MyCare policy will continue. Combine the rising costs of care and the longer life spans of Singaporeans and you can see how important an ElderShield supplement can be.

A: To help ensure all Singaporeans receive the most basic level of protection from the costs associated with severe disability, you must first be an ElderShield policyholder before adding an ElderShield supplement. Your initial ElderShield plan can be with any insurer.

A: As with your regular ElderShield coverage, premiums are determined at the age of entry. Since these premiums do not increase with age, you can enjoy higher MyCare benefits at a lower premium.

A: No. As long as you have an in-force ElderShield policy, you can purchase MyCare.

A: To help ensure all Singaporeans receive the most basic level of protection from the costs associated with severe disability, you must first be an ElderShield policyholder before adding an ElderShield supplement. This means that if your basic ElderShield policy is terminated, your MyCare coverage will terminate as well.

A: Your MyCare policy will continue to provide severe disability benefits for life (or up to 144 months of benefit payout duration), even if your basic ElderShield benefits have been fully paid.

A: MyCare provides a monthly severe disability payout. Other benefits include:

• Lump sum benefit
• Rehabilitation benefit
• Dependant care benefit
• Death benefit

All benefits are payable in cash and is tax-free.

A: The monthly benefit is payable when the Life Assured is certified as severely disabled and unable to perform at least three of the 6 Activities of Daily Living. Once the 90-day deferment period is complete, benefit payout begins.

A: You can set the length of your severe disability benefit payout term to be either:

• Lifetime or
• Up to 12 years (144 months)

The benefit continues to be payable as long as your disability lasts, up to the chosen benefit payout duration.

A: The lump sum is payable when the Life Assured is certified as severely disabled and unable to perform at least 3 of the 6 Activities of Daily Living. This additional benefit is equal to 3 times the first monthly payout amount and is paid only once in the policy lifetime.

Once the 90-day deferment period is complete, both the lump sum and regular benefit payout begins.

A: The monthly rehabilitation benefit is payable when the Life Assured recovers from a severe disability but is still unable to perform 2 of the 6 Activities of Daily Living. This benefit is 50% of the last paid monthly Severe Disability Benefit.

A: The additional monthly Dependant Care benefit is payable when the Life Assured is receiving a severe disability or rehabilitation benefit and has a child under the age of 21. This additional benefit is $200 per month payable for up to 36 months.

Once the 90-day deferment period is complete, the benefit payout begins.

A: The death benefit is payable in the event of the death of the Life Assured while the Life Assured is receiving a severe disability or rehabilitation benefit. This benefit is 3 times the last paid monthly severe disability or rehabilitation benefit.

A: You can use your Medisave to pay for the premiums of MyCare, with a yearly (calendar year) limit of $600 per insured person. You can also use a Medisave account belonging to your spouse, parents, children, or grandchildren to pay for the premiums of MyCare. the premium payment mode can also be via cheque or GIRO direct payment. Any premiums in excess of $600 must be paid by cheque or GIRO.

A: You can set the length of your premium payment term to be either:

• up to age 67 (next birthday), subject to a minimum premium term of 20 years, or
• ongoing

• If you become severely disabled, your MyCare policy payouts begin after the deferment period and your subsequent premiums will be waived.
• If you recover from your severe disability, severe disability benefit payouts will stop and premium payments must resume if you have not fulfilled your minimum premium payment term.
• If you have finished paying all required premiums under the limited premium payment term option, no additional premium payment is necessary. You will still continue to enjoy lifetime coverage.

You may convert your policy into a paid-up policy with a reduced monthly benefit after a certain minimum number of years. This will ensure your policy would not lapse due to non-payment of premiums, provided you have sufficient value accumulated under your MyCare policy. The monthly benefit amount is dependent on your age and how long your policy has been in force.

In the event there are insufficient value accumulated, the policy will lapse and the cover will cease.

This is applicable to both limited premium payment term and lifetime premium term policies.

A: To make a claim, complete the Claim Form and have your condition assessed by an Appointed Assessor. They will complete the Assessor's Statement and return it (along with your Claim Form) to your basic ElderShield insurer for processing.

If Aviva is not your basic ElderShield insurer, your basic policy insurer will provide us the Claim Form, Assessor's Statement, and any other documents that are relevant to your claim. Alternatively, you can also inform Aviva regarding your claim, and we will assist you with processing the necessary.

You may receive your insurance payout either by cheque or direct credit into your bank account 90 days after the claim date and having been certified by an Appointed Assessor as severely disabled.

You only need to complete the Claim Form once, since the form and panel of Appointed Assessors are identical for both your basic ElderShield and MyCare Supplement.

A: No, you only need to complete a single claim form and assessment. As long as you meet all the claim eligibility requirements and policy contract terms, benefit payments will be made under both policies.

A: The assessor will complete the Assessor's Statement and return it along with the Claim Form to Aviva for processing. You should indicate, at the top of the Claim Form, that both policies are from Aviva. Documents such as medical records or a discharge summary only need to be submitted once, and the claims on both your policies will be processed together.

A current copy of the Claim Form and a list of Appointed Assessors are available from our website.

A: The assessor will complete the Assessor's Statement and return it along with the Claim form to your basic ElderShield insurer for processing. You should indicate, at the top of the Claim Form, that both policies are from different insurers. Documents such as medical records or a discharge summary only need to be submitted once. Your basic ElderShield insurer will work with your Supplement insurer to process the claims.

If you have a MyCare policy but your basic ElderShield is not insured by Aviva, you can facilitate the claim process by informing us in writing of your claim at:

	Shenton Way SGX Centre 2 #01-01
	Singapore 068807

A: MyCare payouts commence once the certification is complete and the 90 day ‘deferment period' has ended. The deferment period ensures that MyCare policy payouts are used to cover long term nursing and care costs resulting from disabling illness or injury. Without this period, ElderShield Supplement Insurers would have to cover costs for temporary or non-severe disabilities, driving up premium prices for all policy holders.

A: If your claim for severe disability insurance is successful, Aviva will reimburse the full cost of your assessment. If your claim is denied, you will be responsible for the cost of the assessment.

Appointed Assessors charge $25 per assessment. If you require an in-home visit from an assessor, an additional fee of $75 will be required.

A: You can only use your own doctor if they are already on Aviva's Panel of Appointed Assessors. The purpose of having the panel of Appointed Assessors to conduct the assessments is to minimize inappropriate claims and ensure consistency in the claims assessment. You are always encouraged to bring any relevant medical records to your disability assessment.

A: If you disagree with your assessment results, you can request to be assessed again by a specialist. As with the first assessment, Aviva will only reimburse assessment fees if your claim of disability is successful. These assessments cost $75 when conducted at the specialist's office or $150 if performed at your home.

If the specialist assesses you and determines you are still ineligible for disability coverage, you can submit an Appeal to the Ministry of Health's ElderShield Arbitration Panel. The panel may appoint a geriatrician or other qualified practitioner to conduct a reassessment. The decision of the Arbitration Panel shall be final and binding on both you and Aviva. As with the other assessments, Aviva will only reimburse assessment fees if your claim of disability is successful.

This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. You may wish to seek advice from a financial adviser before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser, you should consider whether the product in question is suitable for you. Buying a life insurance policy is a long-term commitment and an early termination of the policy usually involves high costs. This is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract. Information is correct at the time of publishing.

A: Currently, the Aviva Privilege Card offers exclusive discounts and benefits at selected National Healthcare Group for services such as:

• Health for Life Centres - health screenings
• Singapore Footcare Centre - podiatry services
• Care Management Centre Workshops - Basic care management skill workshops for caregivers
• NHG Pharmacy Outlets - homecare equipment and products
• Dietician counseling

The Aviva Privilege Card also entitles you to specially packaged physiotherapy sessions.
(For selected services only. Terms and conditions apply.)
Aviva is always adding new benefits to the Privilege Card. You can see a full list of privileges and benefits here.

A: All MyCare policyholders should automatically receive an Aviva Privilege Card. You should receive the card, along with all your policy documents, within 7 days of the approval of your MyCare application.

A: No. The Aviva Privilege Card is provided free of charge to all MyCare policyholders.

A: Yes. The Aviva Privilege Card, with all its benefits, is fully transferrable. Simply present the card prior to payment.

A: The Aviva Privilege Card has no expiry date. The privileges and benefits are ongoing, subject to periodic review. The full list of merchants and privileges will be updated here.

Aviva Ltd. reserves the right to amend, withdraw, all or some of the privilege programme without prior notice.

A: To replace your Aviva Privilege Card, you can:

• Call 6827 7788
• Email cs_life@aviva-asia.com.

There is an administrative replacement fee of $10.00 per card.

A: Yes. Please return your card to:

	Attn: New Business
	Aviva Ltd
	4 Shenton Way
	#01-01 SGX Centre 2
	Singapore 068807

There is an administrative replacement fee of $10.00 per card.

• The Aviva Privilege Card entitles the member to privileges and benefits outlined here.
• The Aviva Privilege Card must be presented on day of appointment and prior to payment.
• Privileges are not valid with any other promotional offers and/or discounts.
• All prices quoted are subject to prevailing GST.
• For physiotherapy sessions, prices quoted do not include the usage or purchase of certain exercise equipment as may be required of the therapy session. Referral from a General Practitioner (GP) is required before physiotherapy services can be rendered.
• The Aviva Privilege Card does not guarantee availability of service(s). Where applicable, appointments/reservations must be made in advance, quoting 'Aviva policyholder' when making appointments/reservations.
• The Aviva Privilege Card is the property of Aviva Ltd and shall be returned upon request.
• Replacement cards due to loss or damage is subject to an administrative fee of $10.00 per card.
• Aviva Ltd reserves the right to amend, withdraw or cancel a portion of or the entire privilege programme without prior notice. Terms and conditions may change without prior notice or liability or assigning any reason at Aviva Ltd's absolute discretion.

A: Billing Notices are sent for policies with payment method as Cash/Cheque regardless of the premium frequency. In addition, policies on quarterly, bi-annual and annual payment via interbank GIRO will also receive Notification Letters.

A: Billing Notices are sent 2 weeks before the premium due date.

A: A reminder Billing Notice is sent 2 weeks after the premium due date. This notice inform our customers that the premium is outstanding and that the policy may lapse if the premium is not received by the end of the grace period.

A: The grace period begins on the premium due date and lasts for 30 days. If no premium is paid, policies without cash value accumulated will lapse.

A: You can contact us for an APL redemption quotation and make a partial or full payment for your APL.

A: No, you may make a partial or full payment. However, it is advisable to redeem your APL and interest accumulated as soon as possible. Otherwise, the APL and interest accumulated will exhaust your Policy Cash Value.

A: Once the Policy Cash Value is exhausted by your APL and interest accumulated, the Policy will lapse and no longer be inforce.

A: Contact us for assistance with selecting the right riders for your policy.

A: Contact us for assistance getting a rider quotation.

A: You will receive a Lapse Letter from us.

A: You can reinstate your Policy by completing the Application for Reinstatement of Lapsed Policy Form and paying the outstanding premiums within the grace period stated in the Lapse Letter. You may send the completed form and cheque using the provided pre-paid postage reply envelope.

A: A lapsed Policy may be revived or reinstated to inforce status under certain conditions. You can reinstate the Policy by contacting us for a new quotation.

A: You can apply for a Policy Loan by using our Contact Form to request a loan application.

A: The minimum Policy Loan amount is S$200. The maximum Policy Loan amount up to 90% of the Policy Cash Value, minus any indebtedness.

A: You can receive your policy monies in several different ways:

• For Cheque amounts below S$50,000, you can request a 2-hour cheque service by calling our Customer Service Hotline at 6827 9933. Call before 3pm to have your cheque ready in two hours, available for collection at our Customer Service Centre.
• You may also opt for a 1-hour cheque service by visiting our Customer Service Centre, personally before 3pm.
• Standard cheque requests are ready within 2 working days.
• With direct crediting requests, the loan amount is credited to your bank account within 3 working days.

A: Refer to your Policy Schedule for maturity date. You will also receive our notification letter one month before the maturity date, as well as a Payment Instruction Form to complete.

A: You will be notified 1 month before the maturity date when we mail the Payment Instruction Form to you for completion.

A: Contact us for a projected Maturity Quotation. However, this projected value assumes prevailing bonus rates remain unchanged does not reflect any outstanding loans or other indebtedness.

A: Once your policy acquires a Cash Value, you can surrender it at any time.

A: Contact us to determine your policy's Cash Value.

A: You will need to submit:

• Surrender Discharge Voucher (for non Investment Linked Policies) and Appendix B
• Withdrawal/Surrender Form (for Investment Linked Policies) and Appendix A
• Original Policy Document or Declaration Form if the Original Policy is lost
• Copy of the Life Assured or/and Assured's NRIC

A: For an investment linked policy or the investment linked portion of a policy, you can partially surrender these policies by completing the Withdrawal/Surrender Form and Appendix A. Mail these forms, along with a copy of the Life Assured's NRIC, to Aviva.

For a non-investment linked policy or the non-investment linked portion of a policy, you can only partially surrender the entire non-investment linked policy or the entire non-investment linked portion of a policy if your policy is a single premium plan, or a regular premium policy, unless otherwise specified in the policy contract.

A regular premium plan is one with a premium that is paid monthly, quarterly, half-yearly, or annually. You can partially surrender these policies by contacting us to request a Reduction in Sum Assured Quotation.

A: Upon receipt of all documents duly completed and signed, you will receive the Policy proceeds as shown:

If it is an Investment Linked Policy:

• For POSB or DBS accounts, we will send you payment through direct credit, cheque, or cash within 5 (*inclusive of unit dealing day) working days.
• For other accounts, we will send you payment within 6 (*inclusive of unit dealing day) working days.
• For CPF accounts, an additional working day is required.

* The unit deal day is the date we set the unit price for a Fund.

If it is not an Investment Linked Policy:

• For POSB or DBS accounts, we will send you payment through direct credit, cheque, or cash within 3 working days.
• For other accounts, we will send you payment within 4 working days.
• For CPF accounts, an additional working day is required.

A: You can make an Absolute Assignment by:

• Arranging for both the assignor and assignee to visit us personally, with their NRICs, at our Customer Service Centre. Legal capacity requirements must be met: all parties must be over 21 years of age, of sound mind, and cannot be an undischarged bankrupt.

You can make a Collateral Assignment by:

• Contacting us to request assistance.
• Contacting the bank or organization that will become the assignor of the policy for security or collateral. Some banks and other institutions have their own collateral assignment procedures.

A: Contact us for assistance with determining your Policy's paid up Value.

• Contact us for assistance with updating your personal information.
• Download a Request for Changes for Individual Life Policies Form and return it by mail or fax

A: If you are insured under MyShield / MyShield Plus, the guide below shows how you can make a claim under your MyShield / MyShield Plus when you are hospitalised or need a day surgery.

• On the day of hospital admission / surgery, inform the hospital clinic of your intention to file a claim under MyShield.
• You will be asked to fill up a claim form at the hospital / clinic. The hospital / clinic will send your completed claims form and bill to Aviva for assessment within 2 weeks from your date of hospital’s discharge or surgery date.
• You may be informed by Aviva to furnish additional requirement (if any) as part of claims assessment. Upon advice by Aviva, please furnish us with required document / information soonest possible so as we can process your claim.

After we have completed the assessment of your claim, we will pay the claimable amount to the hospital / clinic. If you have made any payment to the hospital / clinic, relevant refund will be made by the hospital / clinic to you or your Medisave account (if applicable).

If you are covered under MyShield Plus, Aviva will automatically assess this benefit together with MyShield and pay the relevant claimable amount to you or hospital/ clinic, where applicable.

The MyShield and MyShield plus claim takes an average of 14 days to complete and Aviva may contact you or your hospital and/or clinic for more complete information.

You can contact us at our Health Inquiry Hotline at 6827 7788 for assistance in the event of a claim.

A: You can do so by returning to the hospital to activate a MyShield claim. You will be asked to complete a claim form which allows the hospital to send the claim form and bill to Aviva for claims assessment. Some hospitals may impose an admin fee for late submission. You should always file your MyShield claim upon admission to the hospital. This will ensure easier claims processing and help you avoid paying any admin fee charged by the hospital.

A: You must return to the hospital to activate a MyShield claim and support your claim by sending a copy of your company insurance or private insurer settlement letter to Aviva.

A: Simply mail your original pre or post-hospital treatment bills to Aviva for claims assessment. Upon receipt of the bills, Aviva will assess and pay any claimable amount to you by cheque.

A: If you are eligible for Aviva Letter of Guarantee (LOG) at participating hospitals, no upfront hospital payment or deposit is required. Otherwise, the hospital may request you to pay a deposit or full payment upon admission or discharge. Any amount payable under MyShield will be refunded by the hospital to you after Aviva has fully completed the claims assessment process.

A: Upon admission or on the day of surgery, the hospital staff will check whether you are eligible for LOG by verifying through the eLOG system. LOG allows the waiver of hospital deposit required by the hospital in the event of a hospitalisation or surgery at participating hospitals (which include Alexandra Hospital, National University Hospital, Singapore General Hospital and Tan Tock Seng Hospital) if the claimant’s estimated medical bill is above the plan deductible.

Annual Deductible and / or Co-insurance would not be included in the LOG. In the event that you are entitled to LOG, you have to bear the deductible or co-insurance portion when requested to do so by hospital.

Issuance of LOG does not constitute admission of claims liability. Aviva will further assess the claim upon receipt of the bill from the hospital. Should there be any amount paid by Aviva to the hospital pursuant to the LOG issued to the hospital is not payable under the policy, you are required to fully indemnify and reimburse Aviva.

A: You would be eligible for LOG once the estimated bill size is above Deductible and reason for the hospitalization or surgery does not fall within the following list of pre-excluded conditions:

(a) Pregnancy or childbirth

(b) Self inflicted injury or suicidal attempt

(c) Congenital or birth defect

(d) Cosmetic surgery or treatment

(e) Infertility, sterilization, impotence, sexual dysfunction, sex change operations

(f) Treatment for weight reduction or weight improvement

A: The hospital staff can generate Aviva LOG instantly by logging into eLOG system.

A: LOG is available for hospital admission or day surgery when the estimated bill size is above deductible. Any outpatient treatment such as the benefits provided under Outpatient Cancer Treatment, Major Organ Transplant - Approved immunosuppressant drugs and Pre / Post hospitalization Treatment are not eligible for LOG.

A: If any medical report is required for claims purposes, Aviva will inform you in writing. Any costs associated with obtaining a medical report will be borne by you.

A: The new framework will apply to a life policy or an accident and health policy which

• is issued by a registered insurer in Singapore
• governed by Singapore law
• provides death benefits
• is effected by the policy owner on his own life* (Please refer to question: "Can an employee under a Group Insurance policy make a nomination?")
• is not the subject of any trust created under Section 73 of the Conveyancing and Law of Property Act (Cap.61)
• is not an annuity purchased with the minimum sum scheme under the Section 15 (6C) of the - Central Provident Fund Act.

Note: The policyowner must be at least 18 years old at the time of making the nomination.

A: No. Group Insurance Policy covers a group of people under a master policy. Usually the employer will buy this type of policy for the benefit of its individual employee. Hence, the insurance company will issue the master policy to the company and the company is the policyowner.

For an employee, the benefits of the master policy go to him as a form of employee benefits but he does not own the policy. As the policyowner (i.e. the company) is not also the life assured, nomination is not allowed*. (Please refer to question: "To whom does the nomination of beneficiary(ies) framework apply?")

A: No. The SAF policy falls under a group policy**. (Please refer to question: "Can an employee under a Group Insurance policy make a nomination?")

A: No. As the ownership of the policy will vest with the surviving policyowner if the other policyowner passes away.

A: You may revoke the nominations only if all existing beneficiaries, who have attained the age of 21 to give their consent for the revocation. Thereafter, you can make a new nomination.

A: You must complete the prescribed nomination form and submit the original completed form to Aviva Ltd for registration. The forms can be downloaded here.

A: You need to take note of the following:

• For irrevocable nomination, only spouse and/or child of the policyowner can be the nominee.
• The witness(es) must have attained the age of 21 years old
• Ensure all fields in the nomination form are fully completed.
• The total for share of nominee must add up to 100%.
• Only original copies of the nomination form can be registered.
• Any amendment made must be countersign by you. Otherwise the nomination is invalid and we will not be bound to accept and register the nomination.
• You must read all instructions and notes stated in the nomination form before completing it with due care.

Note: Please refer to “Your Guide to the Nomination of Insurance Nominees 2009” for more information.

A: Navigator is licensed by the Monetary Authority of Singapore under the Securities and Futures Act (Cap. 289), to deal in securities and provide custodial services. The comprehensive service includes easy access to comprehensive fund choices, investment portfolio tracking, and consolidated reporting.

Navigator offers a group of investment plans made up of a wide array of unit trust. We partner many Financial Advisory Firms, who through their licensed representatives are able to advise you on these plans and help you in investment decisions relating to asset allocation, after taking into account your risk profile and return objectives. These plans are accessible via the Aviva Onlineportal.

A: Aviva Online helps to make investing simple and easy through:

• A wide variety of funds managed through different fund houses
• Unlimited switching to cater to the dynamics of investment climate
• Consolidated reporting of your investments in the different funds
• 24 X 7 on-line access to fund information and reports

A: Aviva Online does not by itself provide financial advice. You must work with your financial adviser to set up a Navigator Investment Account and to invest into any of the Navigator Investment Plans. A financial adviser, using Aviva Online, will assist with creating a financial plan that considers your financial needs and objectives. This assessment should include determining your investment time frames as well as your investment risk tolerance?

Once the assessment is complete, your financial adviser will use Navigator as a personal investment model, whereby a customised analysis that covers different possible scenarios and the possible 'what if' options and outcomes for each eventuality.

If you do not currently have a financial adviser, click here to locate one.

A: Aviva Online enables you, along with your financial adviser, to diversify your investment portfolio across a wide range of unit trusts offered by more than 10 leading local and international fund managers. Your adviser can assist you to choose investments that match the financial needs objectives and risk preferences dictated by your personal financial plan.

A: Yes. Once you have started investing with Navigator Investment Plans, you will receive a login ID and password that allows you to view your portfolio 24 hours a day, seven days a week via Aviva Online.

For more information please contact your financial adviser.

For further information please contact your financial adviser or Navigator Customer Services at 6827 7555 or service@navigator-asia.com.